Support
We are a small team, and we answer.
Email us at any time and a real person replies, usually within one to two business days.
will@wildfireleadership.com →I lost my streak, my notes, or my journal entries
Your work is tied to your account, not your device. Sign in with the same method you used originally (Apple, Google, or your phone number) and it comes back. If you signed in a different way by mistake, email us and we will merge the two.
I am being charged but do not have Premium
Usually the purchase landed on a different account than the one you are signed in to. Open the app, go to Profile, and tap Restore Purchases. If that does not do it, email us the receipt from Apple or Google and we will sort it out.
How do I cancel my subscription?
Subscriptions are billed by Apple or Google, so they are cancelled there, not in the app. On iPhone: Settings, then your name, then Subscriptions. On Android: Google Play, then your profile icon, then Payments and subscriptions.
A Bible translation will not load
A few translations are not complete. The Passion Translation is missing 15 books and is marked In Review, and some others are New Testament only. The version picker shows which are partial. Switch to NIV, AMP, NASB, ASV, NIrV, or BSB for the full Bible.
Do I have to connect YouVersion?
No. Everything in the app works without it. Connecting simply lets your highlights sync both ways with the YouVersion Bible App, so a verse you mark in one shows up in the other.
The app is free. What is Premium for?
The Bible, the devotionals, and the daily tools are free and always will be. Premium raises the daily limits on the AI features, which cost real money to run, and helps keep the rest free for people who cannot pay.
Still stuck
Email us
Tell us what happened and which phone you are on. Screenshots help more than anything else.
will@wildfireleadership.com →Your data
Delete your account
Remove your account and everything attached to it, either in the app or by asking us.
How to delete →Get the app
Download or update
A lot of reported problems are fixed in the newest version, so it is worth updating first.